Greater Manchester Combined Authority

Mobile Solution Improves Worker Efficiency and School Readiness

Greater Manchester Combined Authority (GMCA) are working to improve below average school readiness in Salford. With outdated paper-based processes, staff turnover rates at an all-time high, and not enough families getting the help. GMCA commissioned Diona to provide a solution using Diona Visits to digitally transform their operations. By implementing a mobile solution, four key benefits were achieved:

  1. Improved worker efficiency by 25%

  2. Earlier detection of issues and earlier interventions and referrals

  3. Digitisation of questionnaires and forms and removal of paper from the system and client sites

  4. Digitisation of data, with results now available to analyse and influence process optimisation

 
 
 
“I feel more in control of my work load, less stressed and more responsive to the families’ needs. I was able to use the extra time available to me to resolve a referral issue for another child in the home; I was able to do this quickly giving instant reassurance to the family that the right referral was now in place.”
— Faye Ormes, Health Visitor, Walkden Clinic Salford Royal NHS Foundation Trust
 
 
 
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Mobile Solution Improves Worker Efficiency and School Readiness in Greater Manchester

September 2018

Greater Manchester Combined Authority commissioned Diona and KPMG to provide a mobile solution using Diona Visits to digitally transform their operations. This digital government transformation project has improved worker efficiency by 25% and is helping with analysis and process optimisation to ensure more families get the support they need. 

 
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Salford City Council Win Digital Council of the Year 2018

July 2018

Congratulations to Salford City Council for being awarded Digital Council of the Year 2018 by Digital Leaders. Paul Dennett, Mayor of Salford, attributed Salford Team's success to the "invaluable work to deliver our vision for a better, fairer Salford, leading pioneering digital inclusion work & improving customer service." Diona is proud to work with Salford City Council to help digitally transform their services.