Diona Mobile Self Service
When people can help themselves everyone wins. For clients, enterprise mobility solutions can change their perceptions of Health and Human Services agencies—and their experiences with them—to be more positive and fulfilling. By literally putting service-enablement into clients’ hands with a citizen self-service app, the agency can improve service delivery and satisfy client needs—all while reducing costs. Agencies providing for Child Welfare, Child Protective Services, Foster Care, Adult Services, SNAP, TANF, and more can now empower the people they serve with vital information to ensure children, parents and families get the support they need.
Diona Mobile Self Service provides clients with the power to:
Know Where They Stand
From an intuitive, user-friendly mobile interface, clients have a single, unified view of interactions with their Health and Human Services agency. With case details at hand and important notifications and messages delivered instantly to their smartphone, clients are better informed and more empowered. Diona Mobile Self Service is more than a government mobile app—it’s a system-of-engagement for agencies and their clients.
Missed Health and Human Services appointments are expensive. By making it easier for clients to schedule appointments and receive reminders, agencies that understand the value of government self-service initiatives increase the likelihood that people will be where they need to be, when they need to be there.
See Where the Money Is
Diona Mobile Self Service provides an easy-to-use interface for viewing pending and past benefit payments. Clients no longer worry when their next Health and Human Services payment will arrive—or wait in line or on hold to find out. This mobile tool helps clients understand payment dates and amounts to manage their budget better and achieve peace of mind.
Verify Evidence (the Easy Way)
Verifying evidence is costly and cumbersome when it's paper-based. Finding original documents, traveling to offices, waiting in line, copying and scanning, sorting, and filing is inefficient and error-prone. And everyone has felt the pain of when a paper document goes missing.
Diona Mobile Self Service gives people the ability to photograph and send images of documents such as driver’s licenses, passports, utility bills and pay stubbs—all from their mobile phone or tablet device. Delivering evidence directly to the agency in a usable, searchable format, and automatically tagged with identifying data, saves time, resources, energy and avoids unnecessary frustration.
Put Government Services on the Map
Diona Mobile Self Service features an integrated map view to provide clients with the big picture when it comes to available Health and Human Services agencies and resources. With interactive maps, people can quickly find what they need and where they can go for help.
Update Personal Details
The ability to update personal information without waiting in line, filling out paper forms, or navigating government agency phone systems makes it more likely that clients will keep their information current. Diona Mobile Self Service makes it easier for clients to ensure their agency records are accurate, resulting in a better experience without delays or lapses in service.
Overcome Accessibility Barriers
Leveraging the latest accessibility capabilities available in mobile OS platforms, Diona Mobile Self Service was designed from the ground up for accessibility. Our mobile government solutions offer world-class support for people with disabilities to help ensure that everyone who needs help is able to get it.