Diona Mobile Self Service

When people can help themselves everyone wins. For clients, mobility can change the way they perceive a Health and Human Services agency and their relationship with it. By literally putting services into clients’ hands, the agency reduces its costs and makes clients happier.
 

Diona Mobile Self Service provides clients with the power to:

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Know Where They Stand
From a single intuitive and friendly interface, clients can get a unified view of interactions with their Health and Human Services agency. With case details at hand and important notifications and messages delivered directly to mobile devices without effort, clients are better informed.


Manage appointments
Missed appointments are expensive. By making it easier for clients to record and be reminded of appointments, agencies raise the odds that people will be where they need to be when they need to be there.


See Where the Money Is
Diona Mobile Self Service provides an easy interface to view pending and past payments.  Clients don’t need to wonder about when their next payment will arrive or wait in a line or be put on hold to find out.


Verify Evidence (the Easy Way)
Verifying evidence is costly and cumbersome when it's paper-based. Finding original documents, traveling to offices, waiting in line, copying and scanning, sorting, and filing is inefficient and error prone. Everyone has felt the pain of when a paper document goes missing.

Diona Mobile Self Service gives people the ability to photograph and send images of documents such as driver’s licenses, passports, utility bills and payslips. Delivering evidence directly to the agency in a format that is usable saves time, resources, energy and avoids unnecessary frustration.

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Put Local Services on the Map
Diona Mobile Self Service provides an integrated map view to provide clients with the big picture when it comes to the services available to them. With interactive maps, people can quickly find the resources available to them locally before reaching out to the agency for help.


Update Personal Details
Being able to bring personal information up to date without waiting in line or filling out forms or navigating agency phone systems makes it more likely that clients will keep their information current. Diona Mobile Self Service makes it easier for clients to ensure that their agency records are accurate resulting in a better and more fitting service.
 

Accessibility
Designed for accessibility and taking full advantage of the accessibility capabilities in mobile OS platforms, Diona Mobile Self Service offers world-class support for people with disabilities. After all, everyone who needs help should be able to get it.


Diona Mobile Self Service (PDF)