Diona Mobility Brings On-The-Go Insights for Arizona DCS Caseworkers to Improve Field
May 24, 2018: Diona, a global provider of enterprise mobility software for government Health and Human Services agencies, today announced the results of its work with the Arizona Department of Child Safety (DCS) to integrate Diona Mobility into its case management system. DCS deployed a “mobile-first” strategy based on Diona Mobility solutions that has improved caseworker efficiency by 20 percent and is projected to save $18.7 million annually, allowing more than 1,400 caseworkers to access real-time data and information in the field.
The platform has benefited thousands of Arizona children and families, helping DCS better fulfill its commitment to helping children thrive in family environments, free from abuse and neglect.
With Diona Mobility, DCS has boosted field access to its information system to 100 percent, increased caseworker time spent with children and families, enhanced service quality and case outcomes, and improved the quality of all data collected.
“Caseworkers operate mostly in the field, conducting in-person visits with children and families. They must intervene quickly in a crisis and need instant access to critical information to assess risks. Diona has delivered the kind of extreme mobility we require and has been a game-changer for child welfare and social work. Diona improves how employees work and collaborate by extending organizational systems and delivering real-time data directly into the field,” said Linda Jewell, Chief Information Officer (CIO) at DCS.
“Arizona DCS, an agency with more than 2,700 employees serving more than 15,000 children, operates on a 20-year-old Statewide Automated Child Welfare Information System (SACWIS), which prior to the implementation of Diona Mobility left staff spending valuable time wrangling technology and paperwork, instead of engaging families,” said Graham Stubbs, CEO, Diona. “Caseworkers’ ability to serve children and families was impaired by information inaccessibility, a time lag in updates, and reliance on paper files that were vulnerable to loss or theft.”
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