Case Study

Greater Manchester Combined Authority

Mobile Solution Improves Worker Efficiency and School Readiness

Greater Manchester Combined Authority (GMCA) are working to improve below average school readiness in Salford. With outdated paper-based processes, staff turnover rates at an all-time high, and not enough families getting the help. GMCA commissioned Diona to provide a solution using Diona Mobile Visits to digitally transform their operations. By implementing a mobile solution, four key benefits were achieved:

  1. Improved worker efficiency by 25%

  2. Earlier detection of issues and earlier interventions and referrals

  3. Digitisation of questionnaires and forms and removal of paper from the system and client sites

  4. Digitsation of data, with results now available to analyse and influence process optimisation

 

 
 
I feel more in control of my work load, less stressed and more responsive to the families’ needs. I was able to use the extra time available to me to resolve a referral issue for another child in the home; I was able to do this quickly giving instant reassurance to the family that the right referral was now in place.
— Faye Ormes, Health Visitor, Walkden Clinic Salford Royal NHS Foundation Trust
 

 

SALFORD CITY COUNCIL WIN DIGITAL COUNCIL OF THE YEAR 2018 

Congratulations to Salford City Council for being awarded Digital Council of the Year 2018 by Digital Leaders. Paul Dennett, Mayor of Salford, attributed Salford Team's success to the "invaluable work to deliver our vision for a better, fairer Salford, leading pioneering digital inclusion work & improving customer service." Diona is proud to work with Salford City Council to help digitally transform their services.

 

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DIONA AND KPMG WORKSHOP WITH SALFORD CITY COUNCIL

April 2018, Diona and KPMG were delighted to host a workshop with Salford City Council to realize the digitization and transformation of children’s services. It's an exciting time for Government digital transformation for Health and Social Care in the UK, with Salford City Council leading the way for change.

 

 

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