Engagement in Moments of Need and Moments of Decision
Health and Human Services agencies constantly strive to improve social outcomes for clients while improving worker efficiencies and productivity. Social program engagement solutions enable this strategy by providing context relevant functionality and information at times of need and when making key decisions.
Social program engagement combines agency systems of record (SORs), with systems of engagement (SOEs) that enable engagement via channels such as mobile, web and conversational assistants, and systems of understanding (SOU) that apply artificial intelligence/machine learning and analytics to surface insights and improvements in agency to citizen engagement. By combining these systems, social program engagement provides a pathway to holistic digital transformation for Health and Human Services agencies.
Social Program Engagement - Conceptual Architecture
For an in depth thought paper on social program engagement, please take a look at the Social Program Engagement White Paper
Diona Solutions
Diona solutions are systems of engagement that are designed specifically for Health and Human Services agencies, to improve outcomes for clients and workers by enabling context relevant engagement in the moment.
Diona solutions help Health and Human Services agencies improve engagement with their clients, increase efficiencies of case workers and providers working to provide services and benefits to clients in need and reduce the cost of service delivery.
Enterprise software specifically designed for the Health and Human Services/ social services domain
Can be implemented at any time and can work with disparate data sources and new or existing systems of record
Simplifies interaction with social service agencies for clients using their mobile devices, anytime/anywhere
Enables incremental transformation of legacy systems while enhancing "customer experience"
Hides the complexity of enterprise systems of record such as case management, document management systems while providing critical business functionality required for service delivery
Enables case workers and supervisors to foster deeper/more personal engagement and collaboration with the clients who need their time the most using digital technologies
Enables clients, agency workers, providers and agency management to engage in a new way, using mobile and other channels
Works anywhere with/without network, providing a seamless engagement experience
Enables use of artificial intelligence and analytics to improve effectiveness of service delivery